faq and policies
Orders, Shipping & Returns
How long will it take to get my order?
We process orders within 2 days. From there, shipping typically requires 2 - 5 days, depending upon where you are located. We primarily ship using USPS Ground Advantage and this is their typical shipping window. Times may vary due to seasonality.
Can I cancel my order after it is placed?
No, you cannot cancel your order after it is placed. However, if you’d like to select a different item after you’ve placed your order, you can email help@koloculture.com. If you reach out to us before we process and ship your order, we can accommodate the exchange. If you reach out to us after we process and ship your order, you’ll need to return the original item and we can ship a replacement. Shipping costs are the customer’s responsibility.
Which shipping carriers do you use?
We primarily use USPS, but we have access to all major shipping carriers.
Do you ship internationally?
No, we do not ship internationally at this time.
What is your return policy?
Our return policy can be found here: https://www.koloculture.com/policies/refund-policy.
Product
Where are your products made?
All products are designed and produced by our talented team of artisans in Dakar, Senegal.
What materials do you use?
Kolo Culture African Print Graduation Sashes are made of authentic West African wax prints, high-grade linen, satin, and nylon (fringe at the ends of the sash).
Can I get my product personalized?
We offer customization for group orders. Minimum order: 5
Email help@koloculture.com to inquire and place your order.